Frequently Asked Questions (FAQ)
About Cottage Hag & The Creator
Q: Who is Cottage Hag? A: Cottage Hag is the creative home of Zoë, a Green Witch and multi-media artist based in Quebec, Canada. It’s a space where we blend natural magic, whimsical art, and a celebration of all things odd and peculiar.
Q: What is a Green Witch? A: A Green Witch is someone whose practice is rooted deeply in the natural world. It involves working with plants, herbs, trees, flowers, and the energy of the earth to create a more grounded, magical life. At Cottage Hag, this inspiration informs both our art and our spiritual offerings.
Q: How long have you been practicing? A: Zoë has been a practicing Green Witch for over a decade.
Products & Services
Q: What kind of art do you create? A: I am a multi-media artist, which means I love to experiment! You'll find a colorful and eclectic mix of items here: spell tools, nature-inspired jewelry, intuitively chosen crystals, handmade prints, etc. My focus is always on fun, whimsy, and the strange.
Q: Do you take custom requests or commissions? A: This depends on my current workload! Please visit the "Contact" page and send a detailed message outlining your idea. We can then discuss the possibility, timeline, and pricing.
Q: Are your magical products ethically sourced? A: Absolutely. Ethical and sustainable sourcing is a core part of being a Green Witch. I prioritize using locally sourced, ethically foraged, or organically grown ingredients and materials whenever possible.
Ordering & Shipping
Q: Where do you ship to? A: Since we are based in Quebec, Canada, we offer shipping both domestically within Canada and will be opening internationally soon!
Q: How long will it take to receive my order? A: Processing time (the time it takes to pack and prepare your order) is typically 1-4 business days. Shipping time varies significantly based on your location. You will receive a tracking number once your order has shipped. Please refer to our Shipping Policy Page for more details.
Q: What is your return/exchange policy? A: Each order is a final sale however we handle returns and exchanges on a case-by-case basis. If you have an issue with your order, please contact us within 24hr of delivery so we can find a magical solution! Please refer to our Return Policy Page for more details.
Connecting with the Hag
Q: How can I stay up-to-date with the Cottage Hag? A: The best way to stay in the loop is to join our newsletter and follow us on our social media channels! We are most active on Instagram @cottagehag.
Q: I have a question not covered here. How can I reach you? A: Please use the Contact page on our website or email us directly at cottage.hag@hotmail.com. We aim to respond to all inquiries within 48 hours.
